Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
All of our products and pre-ordered, hand-made item and it takes time to produce them.
Depending on which item you have ordered, it can take up to 8-14 weeks.
Normally, dolls will be sent within 14 weeks and other items like clothes, shoes or wigs will be sent within 8 weeks.
Delivery Our standard delivery method is EMS and it usually take 3-5 days but it can be different depending on each country. If you want to use AIRMAIL(takes 20-30 days and doesn't provide full tracking), leave a message on LAYAWAY&AIRMAIL after ordering and we will refund extra shipping fee. For more information, please refer to 'LAYAWAY & AIRMAIL>HOW TO USE AIRMAIL'. on our site.
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit: Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements: If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.” The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit: Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
Email: email@example.com, MON - FRI. AM 09:00 - PM 6:00 (KOREAN TIME), HOLIDAY OFF